FAQ – Frequently asked

Are you an official USC supplier? 

Yes we are a USC approved vendor,  please contact us for PO terms payments and additional options.

Do you accept cash payments?

We do not accept cash payments. All orders must be payed in full or by payment terms before order scheduling can occur. Please contact us for Accounts Payable and Term Payments.

Can you provide a COI for my event venue?

Yes we can, please inform us of a need for a COI during your quote request. While we can provide standard COI forms easily, specialized or language specific COI may take additional time.

Do you have production pricing?

Yes we do, we can provide production pricing as well as prop pricing, please contact us for Terms and Start-up paperwork. Production Rental Rates include a 3 day rental period.

What is a live invoice?

We use live invoicing for estimates/invoices, we will provide a link to confirm your orders details. No new link is required to verify changes to your order. To view the latest changes please refresh your current invoice page or reload using the original link provided.

Can you accommodate same-day or emergency rentals?

Yes, we can. Our online quote request form requires 24 hr. notice to accept request. For last-minute or emergency orders please text or call (213)394-5599 with your request, the faster you contact us the faster we can take action  including nights or odd hours. Emergency orders are limited to equipment availability and/or scheduling.

Can you provide private rentals for homes and residences?

Yes we can and we often do. Our services are tailored to event planners, production companies and venues but we can and do deliver private events.

Do you charge Taxes?

We do not charge tax on rental items. Some of our items are charged tax due to the nature of the items as sales products. These sales items include, expendables, ice, Keep the Lines options etc.

Where can I select my event date?

You can select your event date on the checkout page, please specify drop off and desired pick-up times under special instructions, please specify delivery windows under order notes.

I placed an order online does this mean I have guaranteed reservation?

No, online orders/quote request is a request for items for a specific date and time that still needs to be confirmed by our team for availability. We will send a confirmation email or text once item stock, and delivery options have been confirmed. Once confirmed we will send an estimate/invoice with totals along with payment options. We will also contact you if we have additional questions.

Can I pick up my order?

Sorry, we do not allow order pickups from our warehouses at this time. Deliveries only.

Do you have a minimum order?

We do not have a minimum order requirement. All delivery and service charges still apply, no exceptions.

What is the difference between a canopy and a tent?

A canopy is the Framing and the top. A tent is Framing,  top, and sidewalls ie. A tent is considered an enclosed structure, even if only one side wall is installed. This is per local Fire Department rules. Tent rentals include a fire extinguisher per fire code.

Do you accept checks?

We accept company/organization checks only. We also can accept ACH Bank Payment direct from your bank. We do not accept personal checks, no exceptions.

Can you provide micro-wedding setups?

Yes we can, we are a proud micro wedding provider. Our wedding pricing is the same as our corporate rentals rates, no hidden fees or markups.

Do you accept American Express Credit Cards?

Yes we do, some AMEX cards have additional restrictions which cannot be processed through our automated system. We can provide CC authorization form for these limited cases.

Can you provide a Federal Tax ID number?

Yes, we can provide a Federal Tax ID and W9 as needed.

Why are your tables and chairs plastic and not wood?

We use plastic also known as resin equipment due to the benefits of high strength and lower weight. Providing resin equipment makes setting up your event faster by either us or yourself. A standard 6ft. rectangular table is 17 pounds lighter than wood, and an 8ft table is 13 lbs. lighter than a wood equivalent. Resin material can be cleaned, sanitized and pressure washed unlike wood.

What are your delivery fees?

Delivery fees begin at $100, additional charges are order and delivery location dependent.

What is your delivery area?

In an attempt to maximize value for our clients we limit our local delivery area to:

La Brea, Park La Brea, Carthay Circle, Little Ethiopia, Carthay Square, Miracle Mile, Faircrest Heights, Picfair Village, Greater Wilshire, Hancock Park, Central LA, Mid-Wilshire, Dockweiler, Vineyard, Oxford Square, Country Club Park, Lafayette Square, Mid-City, Arlington Heights, Sanford, Harvard Heights, Koreatown, Wilshire Center, Little Bangladesh, Rampart Village, El Salvador Community Corridor, Macarthur Park, Pico-Union, Westlake, Westlake South, Westlake North, Historic Filipino Town, City West, Baldwin Hills, Baldwin Village, Crenshaw, Cienega, Jefferson, Jefferson Park, View Park, Windsor Hills, Leimert Park, West Adams, Exposition Park, Vermont Harbor, and University Park,Los Angeles,Inglewood,Culver City,Beverly Hills,Dodgertown,West Hollywood,Playa Vista,Huntington Park,Marina Del Rey,Hawthorne,Universal City,Maywood,Glendale,Burbank,Venice,Santa Monica,La Crescenta,Studio City,Gardena,North Hollywood,Playa Del Rey,El Segundo,Compton,Bell Gardens,North Hills,South Gate,Lynwood,Lawndale,Monterey Park,Torrance

Can you take TTY, TDD, and TT orders?

Yes, TTY, TDD,  and TT customers please Text 2133945599 with your request.

Do you deliver outside your delivery area?

Yes, for orders with a minimum of $100 only, additional delivery fees will apply. Please contact us by email info@eventjoes.com or call/text (213)394-5599 with the delivery address including zip code and delivery charges per mile basis will be calculated for you.

 Do you deliver to parks?

Yes, we do.  A public property delivery fee will apply, currently $75, no exceptions.

How long is my rental for?

All rentals are priced as a one-day rental. A one-day rental is defined as a 24-hour period. Multiple days and long term rental pricing are available for all our items by request. Please inquire before placing an order for exact pricing and availability for multi-day rentals, after-hour pick up fees will apply for late night/early morning pickups.

Do you set up the equipment you deliver?

Canopies/Tents and specialty equipment such as generators are the only equipment that we will set up at your event. All other equipment will be delivered within and up to 25 ft. of our delivery vehicle. Setup is your responsibility unless setup and breakdown service and fees have been requested and paid. We will pick up stacked equipment in the same location as delivered. We can set up and dismantle tables and chairs and other equipment for additional fees in addition to the rental price. We only set up and breakdown our equipment.

I don’t have an electrical outlet within 100ft from where I plan to set up A/V equipment, what are my options?

We can supply a gasoline-powered generator for an additional fee for these instances. We use low noise (65 dB) Honda inverter generators, the standard for quietness in the industry. To see our generator inventory click HERE.

What is an EventJoes.com Premium Polyester Linen?

We use P2 -Premium Polyester™ wrinkle-free material. This material is soft to the touch with a bit of stretch. Our linens are top of the line in the industry nothing compares to the quality and with little to no wrinkling naturally.

Are the Keep the Linen options the same as your rental linen tablecloths?

No, our Keep the Linen options are meant as a replacement for rental linen that you get to keep. These are high quality poly poplin polyester fabric tablecloths made to our specific standards, by our production shop and do not have to be returned after use. We are currently limiting colors to White and Black, please contact us for additional color options. This items are charged tax per taxation rules.

Can you provide Custom Linen sizing?

Yes we can, contact us for sizing requirements as well as pricing and lead times.

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